Privacy Policy

Our Commitment to Your Privacy

At NextGen Tracy Sunrooms & Patios, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We will never sell your personal information to third parties.

Information We Collect

We collect information that you provide directly to us when you:

• Request a quote or estimate for our services
• Schedule an appointment or consultation
• Contact us by phone, email, or through our website
• Make a payment for services
• Sign a service agreement or contract

This information typically includes your name, address, phone number, email address, and details about the services you need. We may also collect payment information when processing transactions.

How We Use Your Information

We use the information we collect to:

• Provide you with estimates and service quotes
• Schedule and confirm appointments
• Perform the sunroom and patio services you request
• Process payments and maintain billing records
• Communicate with you about your project
• Send service reminders and follow-up information
• Respond to your questions and concerns
• Improve our services and customer experience

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in these limited circumstances:

• With service providers who help us run our business, such as payment processors or scheduling tools
• With contractors or suppliers directly involved in your project
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others

Website Information

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, and pages you visit. This helps us understand how people use our site and improve our online presence.

We may use cookies and similar technologies to enhance your browsing experience. Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may limit your ability to use certain features of our website.

Communication Preferences

We may send you emails or text messages about your service appointments, project updates, or occasional promotions. You can opt out of promotional messages at any time by contacting us or following the unsubscribe instructions in the message. Please note that even if you opt out of promotional messages, we will still send you important service-related communications.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure payment processing systems and maintain physical and electronic safeguards for sensitive data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information for as long as necessary to provide you with services and maintain our business records. This typically includes keeping service records for warranty purposes and financial records as required by law. When information is no longer needed, we will delete or anonymize it.

Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of promotional communications
• Ask questions about our privacy practices

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes means you accept the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, how we use it, and with whom we share it. You also have the right to request deletion of your personal information and to opt out of the sale of your information (though we do not sell personal information).

Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NextGen Tracy Sunrooms & Patios

1905 N MacArthur Dr #302, Tracy, CA 95376

Phone: (209) 699-5362

Email: support@tracysunroomsnpatios.com